Return & Shipping Policies
How we handle returns, damaged items and delivery — so you know exactly what to expect before and after you order.
Contents
Returns & exchanges
We are not accepting returns or offering exchanges at this time. If your items arrive damaged, please contact us and we will put it right.
Damaged items
If anything arrives damaged or faulty, email us at support@byscalp.co.uk with your order number and a photo of the item.
Report faulty items within 24 hours
Faulty items must be reported within 24 hours of delivery. After that we may not be able to help.
Delivery costs
Free standard delivery
- United Kingdom Orders over £150
- USA & Canada Orders over £250
- Rest of EU Orders over £250
Standard shipping cost
- Orders below £150 £3.99
Delivery times
Timings run from the moment your order is placed.
- United Kingdom 3–5 business days
- International 7 working days
Tracking your order
You can track your order from the Track My Order tab in the site menu.
Contact us
For any enquiries about an order, delivery or a damaged item, contact us at support@byscalp.co.uk.
Still have questions?
Email us and we will get back to you. Please include your order number so we can find it quickly.